'Capital Plumbing and Heating Services Limited have worked with our Customer Services team for the last ten years. They recognise and are an integral part of our success as a customer focused company where we genuinely put our customers at the heart of our business.

They ensure that each customer is made to feel special and is well looked after. Emphasis on our customers is always their number one priority.'

Ian Randall / Former Managing Director, Linden Homes South East

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'I have been personally involved in Customer Service Management within the Construction Industry for the past twelve years. Over this time it has become increasingly clear to me
that one of the major assets I need to satisfy my customers is a competent, reliable and Customer friendly Plumbing and Heating company, Capital Plumbing & Heating Services have consistently proven to me that they have all of these attributes.

The help, assistance and expertise they have provided has helped Linden Homes raise our customers satisfaction scores to one of the best in the industry. This would not be possible without companies like this.

I have not had a single job that Capital Heating & Plumbing Services could not complete, and I am therefore both confident and happy to thoroughly recommend them.'


Matthew Occomore / Former Head of Customer Service, Linden Homes South East and now Head of Customer Services The wave, Muscat, Oman.

Winner - Service professional of the year 2001



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'Capital Plumbing and Heating Services have worked for Barratt Kent Ltd for almost a year and have carried out work in an enthusiastic and professional manner on all occasions.

Barratt Kent have worked hard to increase the service we offer to all our customers and Capital Plumbing & Heating Services have embraced this goal and have excelled at not only effectively solving a variety of complex plumbing and heating problems but also have introduced a personal approach to dealing with customers, taking the time to explain to our homeowners how they can get the best from the heating systems installed in their homes and avoid future problems.

We have had many customers contact us to tell us how useful they have found this advice. Dean and his team take a pro-active approach to all issues and always bring to our attention ways to avoid problems re-occurring. Such an attitude is invaluable in keeping our costs to a minimum whilst still providing first class customer service.

As Barratt Kent increases our level of customer service, Capital Plumbing & Heating Services are well suited to help us achieve the high expectations our customers rightly hold. '


Iain Scotland / Former Customer Care Manager, Barratt Kent/Ward Homes




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'Capital Plumbing & Heating Services have worked for Swan Hill Homes for the past 5 years. During that time we have found them to be professional in their response to both client and customer, and diligent in the remedial work/fault diagnosis.

We have no hesitation in recommending them for any similar works.'


Nick Howard / Chief Surveyor, for and on behalf of Swan Hill Homes (Now trading as The Raven Group)



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'Capital Plumbing & Heating Services have provided Crest Nicholson South East with a service that is second to none. They have repeatedly demonstrated their expertise and understanding of customer expectations, helping us to deliver the customer satisfaction our customers deserve.


Robert K Barber ACIOB CMICS / Former Head of Customer Care, Crest Nicholson South East.
Now head of customer service at Linden Homes South East Ltd.



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'At Barratt Homes, we aim to provide a quality home backed by a quality service through our ten point Customer Service Charter. To maintain these high standards, we are often reliant on partnerships to achieve our service levels particularly in specialist areas. Capital Plumbing and Heating Services Ltd. provide an efficient and professional service to support our needs together with the flexibility to adopt our standards and procedures maintaining the integrity of our service and customer satisfaction. The service they provide gives us the confidence that they understand both our needs and that of our customers.'


Mr. David R McMillan / Customer Services Executive, Barratt Eastern Counties Division