Our objective is to provide the highest quality of service to our customers

When working within peoples homes we are entering their lives and dreams and this should impact
negatively on their lives as little as possible. We endeavor to deliver clear and concise conclusions to
problems with the plumbing and heating systems in their homes.

We as a customer focused company feel that the customer experience is our main focal point in all
that we do. All of our dealings, Designs and Considerations are made with the aid of our very
unique customers.



Environmental statement

Capital Plumbing is aware of its duties and responsibilities for the environment as stated in the provisions of the Control of Pollution Act 1974 and the Environment Protection Act 1990 and the Environmental Protection (Duty of Care) Regulations 1991 and the other regulations made under this legislation.

The scope and activities of the Company are primarily involved with and specialize in providing labour and materials for the installation, service and repair, and maintenance works of gas central heating systems for the domestic, new housing and commercial markets.

There are legal requirements on Capital Plumbing and our clients to minimise any adverse environmental effects for our activities through effective planning and operational controls.

The Company will fully co-operate with the stated environmental policies of our clients, where it affects the work of the Company and its sub-contractors. The Directors and senior management of the Company are committed to support the continual improvement of all the environmental objectives, where it is relevant to Capital Plumbing activities, products and services.


Waste

Construction waste is classed as a special waste and as such should be removed from a site in a controlled and safe manner, to a licensed waste facility. All hazardous materials, i.e. asbestos, chemicals, lead etc. must be managed and handled by a competent licensed carrier. The waste must be disposed of in the correct method in compliance with current Environmental legislation.

Records of all licensed waste must be maintained and kept by the waste producer and be kept available for inspection and audit purposes.

Hazardous waste substances must not be deliberately discharged into drains or allowed to soak into the ground and watercourses. If there are any accidental releases of such substances, they must be reported to the Environmental Agency promptly and properly investigated by the Company and the resultant corrective or preventive actions published.

Noise Pollution will be controlled in compliance with legislation and the Code of Practice Control of Noise for Construction Sites. Capital Plumbing shall take all practical precautions to prevent or reduce any nuisance or inconvenience to the neighbours of a site and to the public generally, and shall use all practical means to keep noise and vibration to a minimum.


Policy objectives

Capital Plumbing is committed to working with others towards establishing and then maintaining environmentally safe working practices that have a minimal effect on the environment. The aims are to reduce waste and the consumption of resources, to reduce or eliminate the production of polluting releases into the environment within our sphere of influence.